company-portal-says-rooted-device-but-it’s-not-–-android

Company portal says rooted device but it’s not – Android

By247tech

Hi everyone,

 

We came across a situation where one of our Android user is not able to access Outlook and Teams due to rooted device. We configured only App protection (MAM) policy in Intune and blocked access from Jailbroken/rooted devices. Only the MAM policy as been applied on the device and the device is not enrolled with Intune.  So far, we have followed below troubleshooting, 

 

  1. Rejoined the device again, however after sometime, the error will be appeared again.
  2. Check whether the device is rooted or not (Go to Settings > About phone > Status Information > Phone Status). Phone status says official. I believe this means not a rooted device.

Below is the error message from the company portal

 

dilanmic_0-1721420351488.png

 

Device Status in Azure AD (Not enroll with Intune)

 

dilanmic_1-1721420617294.png

 

I would appreciate if anyone can help me whether I have anything else try out before I create a support case with Microsoft. 

 

Thanks,

Dilan

 

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